Standing water in the basement? Don't wade in — call first. London Restoration Pros pumps it out, dries it down, and stops mold before it starts. 24/7.
If water is anywhere near outlets, cords, or the panel, stay out until the power to the basement is off. If the panel itself is in the flooded area, call your utility — don't touch it.
Rainwater from a window well is one thing. Water that came up the floor drain is sewage — keep kids and pets away and let a crew with protective equipment handle it. See sewage cleanup.
Every hour of standing water pushes moisture deeper into framing and drywall — and starts the 24–48 hour mold clock.
The pump dies, the float sticks, or the power goes out mid-storm. The single most common cause we see — and it always happens during the heaviest rain.
Intense summer downpours back water up through floor drains in lower-lying neighbourhoods.
Snowpack melts fast, clay soil can't absorb it, and hydrostatic pressure finds every crack in the foundation.
Decades of soil settling tilts grade back toward the house; window wells fill like bathtubs.
The "clean water" floods — least hazardous, and the most survivable for finished spaces if drying starts fast.
Submersible pumps for depth, extraction units for the last inch and soaked carpet.
What's savable gets moved and dried; what isn't gets documented for your claim before disposal.
Soaked underpad is done; carpet often isn't. We cut only what has to go — flood cuts, not gut jobs.
Commercial dehumidifiers and air movers, monitored daily to verified dry standard.
Appropriate to the water category — clean, grey, or black.
Because a flooded basement that gets a "pretty good" dry-out becomes a mold removal job by autumn.
Half our flooded-basement calls are repeat floods — same basement, different storm. Once you're dry, it's worth fixing the cause: battery-backup sump pumps, backwater valves (London and most area municipalities have offered subsidy programs — ask your municipality), crack injection, and grading fixes. We handle the waterproofing side too.
Insurance note: coverage depends entirely on how the water got in. Sudden pipe/appliance failures are usually covered; sewer backup needs its endorsement; overland flooding needs separate coverage many homeowners don't carry; groundwater seepage usually isn't covered at all. We document the source of water clearly — it's the first thing your adjuster will ask.
For active flooding in London we target same-day emergency response, usually within hours. Surrounding towns add drive time, not days — we cover everywhere within about 70 km of London.
Often, if the water was clean and extraction starts within a day or two — the underpad is replaced, the carpet is dried and cleaned. Sewage-contaminated carpet is never worth saving.
A small clean-water pump-out and dry might run under $1,500. A fully finished basement with contaminated water can run $10,000+. The water category, square footage, and how fast you called are the three biggest factors.
If ductwork or the furnace itself sat in water, yes — shut the system down so it doesn't distribute damp air (and spores) through the house, and have it inspected before restart.
Crews on call 24/7 across London, Strathroy, Woodstock, St. Thomas and area.
floodCall (519) 870-8391