Privacy Policy

London Restoration Pros — London & Southwestern Ontario

Last updated: July 2026

Who we are. London Restoration Pros ("we," "us," "our") is a local service brand that connects homeowners in London and Southwestern Ontario with licensed, insured restoration and mold professionals. Restoration work itself is performed by independent local contractors. This page explains how we handle your information (Privacy Policy) and the terms for using this website (Terms of Service).

Privacy Policy

Information we collect

We only collect information you choose to give us, and basic technical data your browser shares automatically. This includes:

  • Contact details you submit — your name, phone number, email address, property location, and any details about your situation you enter in a form or tell us by phone, text or email.
  • Call and message records — if you call or text the number on this site, we may record the call and keep a log of the conversation to help us serve you and dispatch help.
  • Usage data — standard analytics such as pages visited, approximate location, device and browser type, collected through cookies and tools like Google Analytics.

How we use your information

  • To respond to your request, provide quotes, and dispatch a qualified local contractor.
  • To follow up about your inquiry by phone, text or email.
  • To improve our website and understand which services homeowners need.
  • To meet legal, insurance and record-keeping obligations.

How we share your information

We share the details of your request with the licensed, insured local contractor best suited to help you, so they can contact you and complete the work. We may also use trusted service providers (for example, a phone/CRM platform and analytics tools) that process data on our behalf. We do not sell your personal information, and we do not share it for unrelated marketing by third parties.

Text messaging

If you contact us or opt in, you consent to receive calls and text messages (including via automated systems) at the number you provide, about your inquiry and our services. Message and data rates may apply. You can opt out of texts at any time by replying STOP, and get help by replying HELP. Consent to marketing texts is not a condition of any service.

Cookies

This site uses cookies and similar technologies to make the site work, remember preferences, and measure traffic. You can control cookies through your browser settings; disabling them may affect how the site functions.

Your choices & rights

You may ask us to access, correct, or delete the personal information we hold about you, and to stop contacting you, by emailing [email protected]. We handle personal information in a manner consistent with Canada's applicable privacy laws, including PIPEDA.

Data retention & security

We keep your information only as long as needed to serve you and meet legal obligations, and we take reasonable measures to protect it. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children

This site is intended for adults arranging services for their property. We do not knowingly collect information from children.